Nicoly Ferreira
About Nicoly Ferreira
Nicoly Ferreira is an operations analyst currently employed at C6 Bank in São Paulo, Brazil. She has a background in customer service and technical support, with previous roles at PayGo Pagamentos, Teleperformance, and Concentrix Brasil.
Current Role at C6 Bank
Nicoly Ferreira serves as an Analista de Operações at C6 Bank, a position she has held since 2022. In this role, she is responsible for various operational tasks that support the bank's services and customer interactions. Her experience in the financial sector contributes to her effectiveness in managing operational processes and ensuring efficiency within the organization.
Previous Experience in Operations
Before joining C6 Bank, Nicoly Ferreira worked as an Analista de Operações Junior at PayGo Pagamentos from 2020 to 2022. During her tenure, she gained valuable experience in payment processing and operational management. Additionally, she held a position as Expert em Interação at Teleperformance for four months in 2020, where she focused on customer interaction and support.
Customer Service Background
Nicoly has a solid background in customer service, having worked at Cdb - Centro De Diagnosticos Brasil as Atendimento ao cliente from 2016 to 2017. This role provided her with foundational skills in customer relations and service delivery. She also worked at Concentrix Brasil as Suporte técnico de software from 2017 to 2018, further enhancing her technical support and customer service capabilities.
Educational Background
Nicoly Ferreira studied at Faculdades Metropolitanas Unidas, where she earned a Bacharelado in Relações Internacionais from 2016 to 2019. Prior to that, she attended Flight Brasil and completed a Curso Técnico Para Comissários de Bordo in Aviação in 2015. This educational background has equipped her with knowledge in international relations and aviation, contributing to her diverse skill set.