Renata Alcantara
About Renata Alcantara
Renata Alcantara is a Product Manager at C6 Bank in São Paulo, where she has worked since 2019. She has extensive experience in collections management and financial analysis, having held various positions in the banking and finance sectors.
Work at C6 Bank
Renata Alcantara has been serving as a Product Manager at C6 Bank since 2019. In her role, she focuses on leading the formation and management of a backoffice team. This includes overseeing technical training, work methodology, and performance evaluation metrics. Alcantara is responsible for managing the CyberFinancial collections platform, which involves defining parameters, extracting databases, creating reports, automating routines, and managing access. She has also implemented a multichannel customer service platform for collections, integrating various communication channels such as chatbots, WhatsApp, and email.
Education and Expertise
Renata Alcantara studied at Faculdade Carlos Drummond de Andrade, where she pursued a degree in Economia e Gestão Empresarial, achieving a focus in Gestão Financeira from 2005 to 2008. She furthered her education at Universidade Presbiteriana Mackenzie, studying Economia Aplicada with a specialization in Economia Aplicada a Gestão from 2008 to 2009. Alcantara has developed expertise in implementing regulatory standards from BACEN, FEBRABAN, and ABECS related to collections, showcasing her strong foundation in financial management and compliance.
Background
Before her current position at C6 Bank, Renata Alcantara held several roles in the financial sector. She worked at Banco CBSS as an Especialista de Cobrança from 2016 to 2019, and prior to that, she was an Analista de Cobrança Senior at BV Financeira from 2011 to 2016. Alcantara also gained experience as an Analista de Controladoria Pleno at Universidade Cruzeiro do Sul from 2009 to 2010, and as an Analista de MIS Pleno at Zanc from 2005 to 2009. Her diverse background in various financial roles has contributed to her current expertise in product management.
Achievements in Collections Management
Renata Alcantara has made significant contributions in the field of collections management. She oversees key performance indicators such as PDD, over 90, roll rating, costs, and budget planning within the collections domain. Alcantara has developed and applied digital collection strategies in collaboration with leading fintechs, enabling clients to originate 100% digitally. Additionally, she constructs process flows and updates process maps and procedure manuals for collections operations, enhancing operational efficiency.