Renata Veronesi
About Renata Veronesi
Renata Veronesi is a customer service operator at C6 Bank in São Paulo, Brazil, where she has worked since 2024. She has developed skills in performance management, problem-solving, and negotiation, and possesses extensive experience in various roles within the financial and human resources sectors.
Work at C6 Bank
Renata Veronesi currently serves as an Operador de Atendimento ao Cliente at C6 Bank, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and resolving problems effectively. Her tenure at C6 Bank has allowed her to further develop her skills in performance management and negotiation, contributing to the bank's commitment to client service.
Education and Expertise
Renata studied at Uninove - Universidade Nove de Julho, where she earned a Bacharelado em Administração in Administração de Empresas from 2020 to 2023. This educational background has equipped her with a solid foundation in business administration principles, which she applies in her professional roles, particularly in customer service and human resources.
Background in Human Resources
Renata has a diverse background in human resources, having worked in various roles that provided her with a comprehensive understanding of HR functions. She served as an Assistente de Recursos Humanos at POLISHOP for one month in 2015, and later as an Auxiliar de RH at Pinheiro Neto Advogados from 2016 to 2017. Her experience includes payroll processing, benefits management, and employee onboarding.
Experience in Customer Service
Renata has extensive experience in customer service, particularly in the financial sector. She worked at Itaú Unibanco in various roles, including Agente de Atendimento e Solução and Consultor de Atendimento Empresas, from 2017 to 2024. Her responsibilities included providing commercial and operational support to corporate clients, account management, and fraud prevention, emphasizing her commitment to client needs.
Diverse Industry Experience
Renata possesses a diverse background across multiple industries, including logistics, electronics technical support, and auditing consultancy. This varied experience has enriched her skill set, allowing her to approach challenges from different perspectives and adapt to various professional environments.