Sérgio Moura
About Sérgio Moura
Sérgio Moura is a seasoned professional in customer service and operations management, currently serving as Gerente de Atendimento Cobrança at C6 Bank in São Paulo, Brazil. He has extensive experience in various roles across multiple companies, including VIVAX/NET, Ideal Invest, and TV Globo.
Work at C6 Bank
Sérgio Moura has been employed at C6 Bank since 2021. He currently holds the position of Gerente de Atendimento Cobrança, a role he has occupied for one year. Prior to this, he served as Gerente de Atendimento Pessoa Física for three years. His responsibilities at C6 Bank involve managing operations related to both individual and corporate clients, focusing on enhancing customer service and operational efficiency.
Previous Experience in Customer Service Management
Before joining C6 Bank, Sérgio Moura accumulated extensive experience in customer service management. He worked at PayGo Pagamentos as Gerente de Atendimento from 2019 to 2021. Prior to that, he was Gerente de Atendimento at Ideal Invest S.A for six years, from 2008 to 2014. His earlier roles include Gerente Regional de Televendas at VIVAX/NET Serviços de Comunicação S/A for one year and Coordenador de Operações at TV Globo - Globo.com for two years.
Career Background in Operations and Quality Management
Sérgio Moura has a solid background in operations and quality management. He served as Gerente de Operações e Qualidade at Mutant from 2014 to 2019, where he focused on improving operational processes. Additionally, he worked as Coordenador de Telemarketing at Sudameris Bank for seven years, from 1993 to 2000. His career began at AOL, where he was a Supervisor Senior de Atendimento from 2001 to 2003.
Education and Expertise
While specific educational details are not provided, Sérgio Moura's extensive career in customer service and operations management demonstrates a high level of expertise in these fields. His roles across various organizations indicate a strong understanding of customer relations, operational efficiency, and team leadership.