Thamyres Nunes
About Thamyres Nunes
Thamyres Nunes is an experienced professional currently serving as an Analista de Melhoria Continua Pleno at C6 Bank. With a background in quality management and process improvement, she has held various roles in notable companies, including Atento Brasil and TTEC, and utilizes Lean Six Sigma methodology to enhance service quality.
Current Role at C6 Bank
Thamyres Nunes currently serves as an Analista de Melhoria Continua Pleno at C6 Bank, a position she has held since 2020. In this role, she utilizes Lean Six Sigma methodology to identify and address key service issues, which enhances both process and product quality. Her responsibilities include process mapping and conducting current and future state analysis to drive improvements within the organization.
Previous Experience at Atento Brasil
Thamyres Nunes has extensive experience at Atento Brasil, where she held multiple roles. She worked as Analista de Informação e Negócio from 2012 to 2014 and later as Coordenadora de Informação e Negócio from 2014 to 2016. In these positions, she focused on managing communication processes with customer service agents to ensure information quality and alignment with customer expectations. She also served as Gestora de Informação e Negócios from 2016 to 2018.
Experience at TTEC and Claro Brasil
At TTEC, Thamyres worked as Coordenadora de Qualidade from 2018 to 2020, where she contributed to quality management processes. Prior to that, she was employed at Claro Brasil as Consultora de Gestão Comercial for a brief period in 2018. These roles further developed her skills in quality assurance and commercial management.
Educational Background
Thamyres Nunes studied at UNINOVE, where she completed a program in Gestão de Call Center from 2010 to 2011. This educational background provided her with foundational knowledge and skills relevant to her career in customer service and operational management.
Career Development at Liq
Thamyres began her career at Liq, where she worked as Supervisora de Qualidade from 2007 to 2012. In this role, she was involved in the design and implementation of training programs aimed at reducing the learning curve for new and existing employees, contributing to the overall efficiency and effectiveness of the team.