Tina Silva
About Tina Silva
Tina Silva is a Junior Analyst in the Ombudsman department at C6 Bank in São Paulo, Brazil, where she has worked since 2021. She holds an MBA in Human Resource Management and has experience in customer service training and support systems.
Work at C6 Bank
Tina Silva has been employed at C6 Bank since 2021, serving as an Analista Jr in the Ouvidoria - Bacen department. In this role, she focuses on enhancing customer service quality and satisfaction. Her responsibilities include monitoring and evaluating training program results, which directly contribute to the professional development of customer service agents. This position allows her to apply her expertise in customer service and training methodologies.
Education and Expertise
Tina Silva studied Gestão de Recursos Humanos at Centro Universitário FMU | FIAM-FAAM, where she completed her Master of Business Administration (MBA) from 2018 to 2019. Prior to this, she attended Universidade Paulista, earning a degree in Direito from 2007 to 2011. Her educational background equips her with a solid foundation in human resources and legal principles, enhancing her analytical skills in her current role.
Background
Before joining C6 Bank, Tina Silva worked at Softplan Planejamento de Sistemas LTDA as an Analista de Suporte a Sistema from 2012 to 2014. This experience provided her with valuable insights into system support and customer interaction, which she now applies in her current role. Her career path reflects a consistent focus on customer service and support within the financial sector.
Achievements
In her current role at C6 Bank, Tina Silva specializes in developing training techniques and methods tailored to the specific needs of products or services offered to Mercado Livre. She actively contributes to the improvement of customer service standards by utilizing quality and customer satisfaction indicators to assess training outcomes. This focus on continuous improvement demonstrates her commitment to enhancing service delivery.
Personal Interests
Tina Silva enjoys traveling as a personal interest, which allows her to explore new cultures and experiences. Additionally, she has a passion for studying topics related to the financial market outside of her professional responsibilities. This interest supports her ongoing professional development and enhances her understanding of the financial landscape.