Vivian Silva Nobre
About Vivian Silva Nobre
Vivian Silva Nobre serves as the Head of Credit Recovery at C6 Bank in São Paulo, Brazil, bringing extensive experience in credit management and collections. With a background that includes leadership roles at Banco PAN and Grupo Recovery, she specializes in optimizing business strategies and enhancing customer service in the credit recovery sector.
Current Role at C6 Bank
Vivian Silva Nobre serves as the Head de Recuperação De Credito at C6 Bank, a position she has held since 2022. In this role, she focuses on credit recovery strategies and oversees the implementation of various initiatives aimed at optimizing the recovery process. Her work is based in São Paulo, Brazil, where she contributes to the bank's efforts in enhancing financial performance through effective credit management.
Previous Experience at Banco PAN
Prior to her current role, Vivian worked at Banco PAN as Gerente Executivo de Cobrança from 2018 to 2022. During her four years at Banco PAN, she was responsible for leading collection strategies and managing teams to improve recovery rates. Her experience at Banco PAN equipped her with valuable insights into the financial services sector and collection processes.
Career at Grupo Recovery
Vivian's career includes significant roles at Grupo Recovery, where she worked from 2013 to 2018. She initially served as Gerente de Cobrança for four years before becoming Head de Cobrança for one year. In these positions, she developed expertise in collection management and implemented effective strategies to enhance operational efficiency and performance metrics.
Education and Expertise
Vivian holds a Master of Business Administration (MBA) in Gestão de Negocios from Fundação Getulio Vargas, which she completed from 2014 to 2015. Additionally, she earned a degree in Administração de Empresas from FECAP - Fundação Escola de Comércio Álvares Penteado, studying from 2003 to 2006. Her educational background supports her expertise in restructuring business models and optimizing strategies in the credit recovery sector.
Skills in Credit Recovery Management
Vivian possesses specialized skills in managing the efficiency of collections, focusing on balancing cost and performance. She has experience in developing performance measurement metrics for service providers, including ranking metrics. Her strong background in enhancing customer journey and service channels contributes to her effectiveness in the credit recovery field.