Anette Ramirez Romero
About Anette Ramirez Romero
Anette Ramirez Romero is an Excellence Manager at Cabify in Santo Domingo, Republica Dominicana, with a background in customer service and industrial engineering.
Current Role at Cabify
Anette Ramirez Romero currently serves as the Excellence Manager at Cabify in Santo Domingo, Republica Dominicana. She began this role in 2017, bringing extensive experience in customer service and team management to the position. As an Excellence Manager, her responsibilities likely include overseeing service quality, ensuring customer satisfaction, and implementing strategies to enhance operational efficiencies.
Current Self-Employed Role
In addition to her role at Cabify, Anette Ramirez Romero has been working as a Customer Service Specialist under self-employment since 2019. Her expertise allows her to provide specialized customer service consulting and support across various industries, leveraging her broad experience to improve service standards for her clients.
Career at Convergys
Anette Ramirez Romero worked at Convergys as a Customer Services Supervisor from 2008 to 2017. During her nine-year tenure, she enhanced the customer service experience for numerous clients. She was responsible for overseeing a team of customer service agents, ensuring that service delivery met the company's standards and objectives.
Experience at Delta Air Lines
From 2005 to 2007, Anette Ramirez Romero held the position of Customer Service Supervisor at Delta Air Lines. In this role, she developed a manual checking process for emergencies and system issues, demonstrating her ability to innovate and improve operational procedures. Her role also involved managing and guiding customer service teams to ensure high standards of passenger service.
Educational Background
Anette Ramirez Romero studied Industrial Engineering at Universidad APEC, achieving her degree, Ingenieria Industrial, in 2016. Her education equipped her with a strong foundation in engineering principles and problem-solving skills, which she has effectively applied throughout her diverse career in customer service management and operational excellence.