Angel Anel Juarez
About Angel Anel Juarez
Angel Anel Juarez is the Customer Operations Manager at Cabify, with extensive experience in customer success and service roles at various companies.
Current Title and Role
Angel Anel Juarez currently serves as Customer Operations Manager at Cabify. Juarez began this role in 2024, overseeing customer operations and driving improvements in service delivery. The role demands a deep understanding of customer needs and implementing strategies to enhance customer satisfaction.
Previous Roles at Heru
Before joining Cabify, Angel Anel Juarez worked as Manager of Customer Success at Heru. Serving from 2023 to 2024, Juarez focused on ensuring customer satisfaction and retention, while managing the customer success team to align with the company's objectives.
Positions at Mudafy
Angel Anel Juarez gained substantial experience at Mudafy, holding multiple roles. From 2022 to 2023, Juarez was Head of Customer Experience in Ciudad de México, México, responsible for enhancing the customer journey. Prior to this, from 2020 to 2021, Juarez worked as Head of Customer Success, focusing on improving customer relationships and success metrics.
Role at PPG Industries
From 2015 to 2017, Angel Anel Juarez was employed at PPG Industries as Lead Customer Service Representative in Santiago de Querétaro, Querétaro Arteaga, México. In this capacity, Juarez managed customer service operations, handled client interactions, and worked to streamline service processes for better efficiency.
Educational Background
Angel Anel Juarez pursued higher education at several institutions. Juarez studied Estrategia comercial at Instituto Tecnológico Autónomo de México, earning a Diplomatura from 2021 to 2022. In 2021, Juarez achieved another Diplomatura in Administración y gestión de empresas, general from IAE Business School. Additionally, Juarez obtained a Licenciatura in Negocios internacionales/Comercio internacional from Universidad Autónoma de Querétaro, studying from 2011 to 2015.