Carlos Mayora
About Carlos Mayora
Carlos Mayora is a Customer Support Analyst at Cabify, specializing in operations for Argentina and Uruguay. He has a background in data science and graphic design, and has contributed to process improvements and team training.
Title
Carlos Mayora is currently working as a Customer Support Analyst AR / UY at Cabify. He has held this position since 2019 and is based in Buenos Aires.
Company
Carlos Mayora is employed by Cabify, a prominent company in the transportation sector. His roles have spanned both customer support and excellence associate positions since he began at the company in 2017.
Previous Work Experience
Before his current role, Carlos Mayora worked as an Excellence Associate at Cabify from 2017 to 2019. Based in Buenos Aires, he was involved for two years in enhancing service excellence within the company.
Education and Expertise
Carlos Mayora completed two major educational programs. He studied 'Procesamiento de datos' and achieved a certificate in Data Science from Coderhouse between 2021 and 2022. Additionally, he earned a degree in 'Artes' with a specialization in 'Diseño gráfico' from Universidad Arturo Michelena from 2011 to 2014.
Professional Responsibilities
In his role at Cabify, Carlos Mayora manages real-time platform operations. He is also involved in the training, communication, and monitoring of the Customer Experience team across both local and global departments. He has contributed to implementing new processes aimed at enhancing service needs.