Cristian Camilo Arevalo Arcila
About Cristian Camilo Arevalo Arcila
Cristian Camilo Arevalo Arcila is the Contact Center TN Coordinator at Cabify, with extensive experience in customer service and marketing.
Current Role at Cabify
Cristian Camilo Arevalo Arcila is currently working as a Contact Center TN Coordinator at Cabify. He has held this position since 2022, managing contact center operations in Bogotá, Distrito Capital, Colombia. His role involves overseeing the efficiency of the contact center, ensuring customer satisfaction, and coordinating teams to meet key performance metrics.
Previous Experience at Millenium BPO
Before joining Cabify, Cristian worked at Millenium BPO as a Supervisor de operaciones. He was with the company from 2021 to 2022 for a period of 7 months. In this role, he supervised operational activities to enhance service delivery and facilitated team performance to meet organizational goals.
Educational Background and Marketing Certification
Cristian pursued his education at the University of Texas at Arlington College of Architecture, Planning and Public Affairs, focusing on Marketing/Gestión de marketing. He earned an international certification in digital marketing from 2014 to 2015. Additionally, he studied at Politécnico Grancolombiano, where he obtained a degree in Mercadeo y publicidad from 2010 to 2018.
Early Career Roles
Cristian has an extensive background in customer service and operations. He worked at Outsourcing S.A Oficial as Supervisor de operaciones in 2020 for 3 months and at OneLink BPO from 2018 to 2019 for 1 year. He initially started his career at BRM S.A., where he served as Lider de centro y contacto solucion web from 2015 to 2017 for 2 years. Throughout these roles, he developed a strong foundation in supervising teams and improving operational efficiency.
Professional Skills and Approach
Cristian is recognized for his high sense of responsibility and belonging, as well as his dynamic and active approach to work. He possesses over 5 years of experience in customer service, particularly in commercial and marketing areas. Known for his excellent human values, Cristian is open to embracing new professional challenges in a competitive job market.