Dante Renato Chala Sánchez
About Dante Renato Chala Sánchez
Dante Renato Chala Sánchez is the Global Operations Manager at Cabify, known for his strategic contributions to driver acquisition and customer satisfaction.
Global Operations Manager at Cabify
Dante Renato Chala Sánchez currently holds the position of Global Operations Manager at Cabify, a role he commenced in 2022. In this capacity, he oversees global operational responsibilities and is instrumental in implementing strategies to ensure the efficient acquisition and management of new drivers. Under his leadership, a notable strategy led to a 78% year-over-year growth in new offline ride-hailing drivers from 2022 to 2023.
Customer Support and Onboarding Management Experience
Before becoming Global Operations Manager, Dante served as the Customer Support Manager for Perú & Ecuador at Cabify from 2020 to 2021. Prior to this, he worked as the Onboarding Manager for Peru & Ecuador from 2019 to 2020. These roles involved ensuring customer satisfaction and overseeing the processes necessary for onboarding new drivers, enhancing his proficiency in customer relationship management.
Previous Roles in Customer Success and Sales
Dante’s professional journey includes significant roles at Easy Taxi and ALLUS SPAIN S.L SUCURSAL DEL PERU. He served as a Senior Corporate Customer Success Executive and Corporate Relationship Manager at Easy Taxi between 2015 and 2018. He also held a position as Sales Supervisor – Back Office Leader at ALLUS from 2014 to 2015, showcasing his capability in sales and corporate relationship management.
Education Background
Dante studied Ingeniería Industrial at Universidad San Ignacio de Loyola from 2023 to 2024. He also completed his basic education at Colegio de la Inmaculada - Jesuitas, where he studied from 1995 to 2005. His educational background lays a strong foundation for his career in operations and customer management.
Key Achievements in Driver Acquisition and Customer Satisfaction
In the first half of 2023, Dante achieved a Net Promoter Score (NPS) of 40 with a response rate of 98% within less than 8 hours. He also successfully increased new drivers' offline acquisition by 15% compared to the same period in 2022. His responsibilities cover budget planning and supervision of Customer Acquisition Cost (CAC) and Lifetime Value (LTV) growth strategies, contributing significantly to Cabify's operational success.