Felipe G.
About Felipe G.
Felipe G. is the Customer Support Manager at Cabify in Bogotá, Colombia, with extensive experience in customer service and operational excellence.
Company
Felipe G. is currently working at Cabify, a ride-sharing company, where he holds the position of Customer Support Manager. His role focuses on enhancing customer support standards and ensures user satisfaction through dynamic customer service initiatives. Felipe's tenure at Cabify highlights his contribution to the company's operational excellence and sustainable growth strategies.
Title
Felipe G. holds the position of Customer Support Manager at Cabify. With extensive experience in customer service and operations, he leads strategies aimed at improving customer support and satisfaction. Prior to his current role, Felipe served in various management positions, including Operational Excellence Manager and Customer Excellence Manager at Cabify.
Professional Background
Felipe G. has a robust professional background in operations and customer service management. At Cabify, he has held multiple roles since 2018, focusing on customer support and operational excellence. Felipe's previous experience includes roles as Coordinador de operaciones at Atento Colombia, Coordinador de proyectos at Chubb, and various positions at Citi, including Team Leader and Operation Trainer. His diverse experience spans over 15 years in different organizations primarily located in Bogotá, Distrito Capital, Colombia.
Education and Certifications
Felipe G. has a comprehensive educational background with a focus on project management, leadership, and systems engineering. He achieved an Especialista en gerencia de proyectos from Universidad Piloto de Colombia in 2024, a Diplomado en desarrollo de habilidades para la gerencia from Politécnico Superior de Colombia in 2020, and a Diplomado administración bases de datos Oracle from Universidad Libre in 2017. Additionally, he has completed various certifications from institutions like Citi and the Servicio Nacional de Aprendizaje (SENA). Felipe holds an Ingeniero de sistemas degree from Universidad Libre, completed in 2014.
Achievements
Throughout his career, Felipe G. has implemented significant organizational change strategies to enhance customer support standards at Cabify. He has played a key role in process optimization, contributing greatly to the company's operational excellence. His work focuses on sustainable growth and improving user satisfaction through robust customer service initiatives.