Felipe Garzón
About Felipe Garzón
Felipe Garzón is the Operational Excellence Manager at Cabify in Bogotá, Colombia, with extensive experience in customer service management across various sectors.
Title
Felipe Garzón is currently the Operational Excellence Manager at Cabify. He has been in this role since 2018, based in Bogotá D.C., Colombia.
Career at Cabify
Felipe Garzón has been serving as the Operational Excellence Manager at Cabify since 2018. Located in Bogotá D.C., Colombia, he focuses on enhancing operational processes to improve efficiency and service delivery in the transportation sector.
Professional Experience
Felipe Garzón's professional journey includes various pivotal roles across multiple companies. He worked as Coordinador de operaciones at Atento Colombia from 2017 to 2018, and as Coordinador de proyectos at Chubb from 2016 to 2017. From 2008 to 2016, he was a Team Leader at Citi, and earlier, from 2007 to 2008, he was a Representante servicio at Fondo Nacional del Ahorro (FNA). He has expertise in customer service, process improvement, and team leadership.
Education and Expertise
Felipe Garzón has an extensive educational background. He completed a Diplomado en desarrollo de habilidades para la gerencia from Politécnico Superior de Colombia in 2020. He also holds a Diplomado administración bases de datos Oracle from Universidad Libre ®, achieved in 2017. Additionally, he has certifications in Liderazgo y desarrollo gerencial and Mejoramiento continuo from Citi and SENA respectively. He studied Ingeniería de sistemas at Universidad Libre ® and earned a Call center certification from Citi in 2008. His education is complemented by practical knowledge in database administration, continuous improvement, and impactful presentations.
Industry Experience
Felipe Garzón has significant experience across various industries including finance, insurance, telecommunications, and transportation. His roles have involved managing and improving customer service processes, leading training and process auditing teams, and enhancing product and service sales. He has a proven track record in operational excellence and a strong background in service and commercial team leadership.