Gloria Periáñez Gomez
About Gloria Periáñez Gomez
Gloria Periáñez Gomez is a Customer Success Analyst at Cabify, focusing on client satisfaction and retention in Madrid, Spain.
Current Role at Cabify
Gloria Periáñez Gomez holds the position of Customer Success Analyst at Cabify, a role she has been engaged in since 2021. Based in Madrid, Comunidad de Madrid, she focuses on managing client satisfaction and retention. She oversees approximately 200 corporate accounts, ensuring that clients receive continual support and value from Cabify's services. Her responsibilities include developing and implementing strategies that foster account growth and meet revenue targets.
Previous Roles at Cabify
Before her current role, Gloria served as a B2B Sales Executive at Cabify from 2019 to 2021. In this capacity, she was instrumental in identifying new business opportunities and recommending product updates. She actively participated in cross-departmental initiatives to enhance service quality, contributing significantly to the company's overall client satisfaction strategy.
Past Professional Experience
Prior to joining Cabify, Gloria worked as a Client Account Manager at Franquicias Hoy for six months in 2018. During that same year, she co-founded Bar Tunante Zahara, operating it for three months. From 2017 to 2018, she served as an Auxiliar Administrativo at SERVICENTRO in Sevilla y alrededores, España.
Educational Background
Gloria Periáñez Gomez earned her degree in Business Administration and Management (Grado en Administración y Dirección de Empresas) from Universidad Pablo de Olavide. She completed her academic journey in 2017, specializing in business economics. This educational foundation has equipped her with the skills necessary to excel in her various professional roles.
Sales and Customer Relationship Management at Cabify
In her roles at Cabify, Gloria has developed and implemented sales strategies to meet revenue targets through the growth of existing accounts. She employs Salesforce CRM to maintain accurate account and contact information, facilitating efficient customer relationship management. Her proactive approach in presenting and recommending product updates underscores her commitment to advancing business opportunities and enhancing client satisfaction.