Ilaria Spanu
About Ilaria Spanu
Ilaria Spanu is the Customer Support Manager España at Cabify, with a robust background in finance and customer service across various companies in Italy and Spain.
Current Position: Customer Support Manager España at Cabify
Ilaria Spanu has been serving as the Customer Support Manager España at Cabify since 2019 in Madrid. In this role, she oversees the customer support strategies and operations for the Spanish market. Her work involves managing a team to ensure high levels of customer satisfaction and effective resolution of customer queries and issues.
Previous Roles: Operations Analyst at Cabify
Prior to her current role, Ilaria worked as an Operations Analyst at Cabify in 2019 for 6 months, also based in Madrid. During this time, she was responsible for analyzing operational data and processes to improve efficiency and support decision-making within the company.
Experience at Amazon
Before joining Cabify, Ilaria worked at Amazon in two different roles. From 2018 to 2019, she was an Interim Quality Assurance Specialist in Cagliari, Italia, where she was responsible for ensuring product quality standards. Prior to this, from 2017 to 2019, she served as a Customer Service Associate, also in Cagliari, providing support and assistance to customers.
Finance Roles at TEVA Pharmaceuticals
Ilaria has substantial finance and accounting experience, having worked at TEVA Pharmaceuticals España as a Treasury Cash Operations Accountant from 2014 to 2017 in Madrid. Her responsibilities included handling financial transactions and managing cash operations. Before this, she worked at TEVA ITALIA as an Assistant Treasury Manager for 1 year in Milán, focusing on treasury management tasks.
Educational Background
Ilaria's educational background includes studying Business Expert - Gestión y Administración de Empresas at thePower and achieving the Programa ThePowerMBA in 2022. She also completed a Curso de Contabilidad Avanzada in Economia aziendale/manageriale at CEF Centro de Estudios Financieros from 2016 to 2017. Additionally, she has an Erasmus degree in Economia from Universidad Complutense de Madrid, completed in 2012, and a Licenciatura in ADE from Università degli Studi di Cagliari, completed in 2012 after 7 years of study.
Skills and Expertise
Ilaria is fluent in both Italian and Spanish, which enhances her ability to communicate with diverse customer bases. She has expertise in using Oracle and SAP systems for financial and accounting tasks. Her strong background in finance and accounting contributes to her analytical skills in customer support management. She has experience in both the Italian and Spanish markets, providing her with a broad understanding of international business environments.