Jesus Montenegro Charriz
About Jesus Montenegro Charriz
Jesus Montenegro Charriz is the Excellence Coordinator at Cabify in Colombia, with over 7 years of experience in the BPO industry.
Current Role at Cabify
Jesus Montenegro Charriz serves as the Excellence Coordinator at Cabify since 2021 in Colombia. In this role, he focuses on leading strategies with support areas to improve key performance indicators (KPIs). He ensures team commitment and development through regular internal client meetings and thorough reporting. His responsibilities include the continuous improvement of KPIs such as NS, NA, NPS, and FCR, as well as the development and implementation of strategies for corporate clients to enhance their value propositions.
Previous Experience at Teleperformance
Before joining Cabify, Jesus Montenegro Charriz worked at Teleperformance from 2020 to 2021 as the Team Leader of Customer Experience. Based in Bogotá, Distrito Capital, Colombia, he held this position for nine months. His responsibilities included managing customer experience teams to ensure high standards of service and client satisfaction.
Supervisor at Atento Colombia
From 2015 to 2020, Jesus Montenegro Charriz occupied the role of Supervisor de Operaciones - Fidelización at Atento Colombia. Over five years in Bogotá D.C., Colombia, he oversaw operations related to customer loyalty and retention. His tenure focused on administrative, commercial, and operational facets, contributing to his extensive experience in the Business Process Outsourcing (BPO) industry.
Educational Background
Jesus Montenegro Charriz has a robust educational background. He achieved his Especialización en Administración Financiera from Universidad de los Andes - Colombia, where he studied Contabilidad y Finanzas from 2018 to 2019. He also achieved a Diplomado en Gerencia Financiera from Universidad del Magdalena in 2012. Additionally, he holds a degree in Administración y Gestión de Empresas, which he completed at Universidad del Magdalena from 2008 to 2013.
Experience in BPO Industry
Jesus Montenegro Charriz has over seven years of experience in the BPO industry. Throughout his career, he has specialized in administrative, commercial, and operational roles. He excels in the control, analysis, and continuous improvement of key performance indicators (KPIs). His professional journey has allowed him to develop and implement effective strategies for corporate clients, particularly focusing on enhancing their value propositions and improving KPI performance in various roles.