Jinneth Moreno
About Jinneth Moreno
Jinneth Moreno is a Customer Service Agent at Cabify in Bogotá, Colombia, with a strong background in quality assurance and a Licenciatura in Pedagogía Waldorf from UNIMINUTO Colombia.
Title: Customer Service Agent
Jinneth Moreno is currently serving as a Customer Service Agent at Cabify in Bogotá, Distrito Capital, Colombia. She has been with the company since 2019, focusing on enhancing the customer experience by leveraging her comprehensive skills in customer service and quality assurance.
Work Experience at Cabify
Since 2019, Jinneth Moreno has been contributing to Cabify as a Customer Service Agent. In this role, she is responsible for managing client inquiries, resolving issues, and maintaining customer satisfaction. Her experience in quality assurance helps in ensuring that all customer interactions meet the high standards set by the company.
Work Experience at Konecta Colombia Oficial
Before joining Cabify, Jinneth Moreno worked at Konecta Colombia Oficial as a Quality Assurance Analyst from 2015 to 2019. During her four-year tenure, she was involved in monitoring and evaluating customer interactions to ensure adherence to company policies and standards. Her role was crucial in maintaining service quality and driving process improvements.
Work Experience at Teleperformance
Jinneth Moreno’s role at Teleperformance as a Quality Assurance Analyst in Bogotá, Distrito Capital, Colombia, lasted from 2013 to 2014. Over this one-year period, she focused on quality assurance processes, ensuring that service delivery met the required standards and contributing to the overall efficiency of customer service operations.
Education and Training at UNIMINUTO Colombia
Jinneth Moreno pursued her education at UNIMINUTO Colombia, where she studied Pedagogía Waldorf and achieved a Licenciatura. Her studies spanned six years, from 2016 to 2022. This extensive educational background showcases her commitment to continuous learning and enhances her professional capabilities in both customer service and quality assurance.