Jose Valenzuela
About Jose Valenzuela
Jose Valenzuela is the Contact Center Manager (Global Operations) at Cabify, with extensive experience in managing operations and training in the contact center industry.
Company
Jose Valenzuela is currently working at Cabify as a Contact Center Manager (Global Operations). He has been with Cabify since October 2018, handling operations in Bogotá D.C., Colombia. His role involves overseeing the productivity, efficiency, quality, and process control in global operations at the contact center.
Title
Jose Valenzuela holds the title of Contact Center Manager (Global Operations) at Cabify. His work focuses on implementing and controlling operations for various processes, including outbound, back office, and chat processes. These operations are primarily aimed at driver and fleet acquisition and attention.
Education and Expertise
Jose Valenzuela studied Business Administration and Management at ENEB - Escuela de Negocios Europea de Barcelona, achieving a qualification in Project Management in 2019. He also studied Business/Commerce and Publicity at Universidad Central (CO), where he graduated in 2013. His education has provided him with a strong foundation in business and management.
Career Background
Before his current role at Cabify, Jose Valenzuela gained extensive experience in contact center management with several companies in Bogotá, Colombia. He worked as Gerente de unidad de negocios at Avanza Externalización de Servicios (2017-2018), Jefe de operaciones Senior at Americas BPS (2016-2017), and held various roles at Teleperformance, including Account Manager and Training & Quality Manager (2013-2016). Additionally, he worked as a Training lead at Konecta Colombia (2012-2013), Learning Specialist at Sitel (2010-2012), and Sales Trainer at Outsourcing S.A Oficial (2007-2010).
Professional Achievements
In his role at Cabify, Jose Valenzuela has been instrumental in leading the operations of the contact center since October 2018. He has successfully implemented and controlled various operations focused on driver and fleet acquisition and attention. His efforts have been key in ensuring productivity, efficiency, and quality in the global operations of the contact center.