Leonardo Pinto Tarazona
About Leonardo Pinto Tarazona
Leonardo Pinto Tarazona is the Head of Operations and CX at Cabify, with extensive experience in customer experience strategy and operations across various companies in Latin America.
Company
Leonardo Pinto Tarazona is currently leading the operations and customer experience initiatives at Cabify. As the Head of Operations and CX, he has been with the company since 2022. His role focuses on enhancing customer satisfaction and optimizing operational efficiency.
Title
Leonardo holds the title of Head Of Operations And CX. In this capacity, he oversees multiple facets of customer service and operations management, ensuring that processes are streamlined and that customer satisfaction metrics are met or exceeded.
Previous Roles at DiDi
Before joining Cabify, Leonardo served as CX Strategy and Planning Manager for LATAM at DiDi from 2021 to 2022. Additionally, he held the role of CX Strategy & Planning Sr. Analyst for LATAM in 2021, operating out of Bogotá, D.C., Capital District, Colombia.
Roles at Avianca
Leonardo has a significant background with Avianca, where he first worked as a Client Intelligence Analyst/ Payload Specialist from 2016 to 2019. Following this, he became the Customer Service Project Leader from 2019 to 2020, roles that were pivotal in advancing customer service and project management strategies.
Educational Background
Leonardo's educational credentials include a Master of Business Administration (MBA) from Pontificia Universidad Javeriana, which he attained between 2019 and 2021. He also pursued studies in entrepreneurship and innovation at BSM - Universitat Pompeu Fabra in 2019. His education is further strengthened by a Design Thinking Course at Universidad de los Andes in 2018 and an undergraduate degree in Industrial Engineering from Pontificia Universidad Javeriana, completed in 2016.