Manuel Martin Calahorro
About Manuel Martin Calahorro
Manuel Martin Calahorro is a Customer Support Specialist at Cabify with a diverse background in CRM analysis, commercial management, psychology, and law.
Current Role at Cabify
Manuel Martin Calahorro is currently employed as a Customer Support Specialist at Cabify, a role he has held since 2022. Based in Madrid, Comunidad de Madrid, España, he manages customer inquiries and provides support to enhance user experience. His responsibilities include addressing customer complaints, resolving issues, and ensuring customer satisfaction.
Previous Experience at Canal de Isabel II
Manuel has held multiple roles at Canal de Isabel II, including Analista CRM Dirección Comercial from 2017 to 2021 and Titulado Superior Área de Cobro from 2012 to 2017. As an Analista CRM, he focused on customer relationship management and commercial direction, leveraging CRM systems to optimize customer interactions. During his tenure as Titulado Superior Área de Cobro, he was involved in the financial operations related to collections.
Educational Background
Manuel has a robust educational background. He holds a Master’s degree in Professional Development from Universidad de Alcalá (2013-2014) and a doble licenciatura en Lade-Derecho from Universidad Rey Juan Carlos (2005-2011). He also studied psychology at Universidad Nacional de Educación a Distancia - U.N.E.D. (2014-2017) and achieved a non-practicing lawyer qualification from Ilustre Colegio Abogados de Madrid in 2014. Additionally, he studied at Trinity College Dublin, achieving a Distinction and Trinity GESE grade 7 from 2015 to 2016.
Role at UPAD Psicología y Coaching S.L.
In 2015, Manuel worked for three months at UPAD Psicología y Coaching S.L. as a specialist in mental training for football. This role involved applying psychological techniques and coaching methods to enhance the mental fitness of football players, contributing to their overall performance and well-being on the field.
Experience at CaixaBank and Cobra Instalaciones Y Servicios S.A.
Manuel served as a Gestor Comercial at CaixaBank from 2011 to 2012, focusing on commercial management duties. In 2010, he worked for five months as an Adjunto a Director Financiero at Cobra Instalaciones Y Servicios S.A., where he assisted the financial director in various administrative and financial tasks.