Martín Guzmán
About Martín Guzmán
Martín Guzmán is a Customer Success Executive Senior at Cabify with a background in gastronomy and extensive experience in business development and operations management.
Title and Position at Cabify
Martín Guzmán holds the position of Customer Success Executive Senior at Cabify. He has been with the company since 2018, working in México to ensure customer satisfaction and success. In addition to his role as Customer Success Executive Senior, he has also contributed as a Corporate Sales Executive since 2016 in Querétaro y alrededores, México. His primary responsibilities focus on enhancing client relationships and driving corporate sales growth.
Education Background
Martín Guzmán studied at the Instituto Gastronómico de Estudios Superiores where he pursued and completed a Licenciatura in Gastronomía from 2011 to 2015. During his time at the institution, he acquired skills and knowledge that have contributed to his expertise in the gastronomy field.
Experience at CANACINTRA
While at CANACINTRA, Martín Guzmán coordinated training and events, significantly contributing to business development efforts. His role involved planning, organizing, and overseeing various activities designed to enhance business practices and foster growth within the organization.
Director of Operations and Partner Experience
Martín Guzmán served as Director of Operations and Partner at an event agency, where he developed a comprehensive operations and purchasing manual. This manual played a crucial role in consistently exceeding client expectations, streamlining processes, and improving overall efficiency within the agency.
General Manager at El Bistro Restaurants
As the General Manager at El Bistro Restaurants, Martín Guzmán led a team of 60 members, contributing to the restaurant's high ranking on TripAdvisor. He implemented advanced culinary systems such as Pocket Cheff and Cheff Gourmet, which reduced error margins by 70%. His leadership and innovative approaches greatly contributed to the restaurant's success and reputation.