Mauricio Rivera
About Mauricio Rivera
Mauricio Rivera is a CRM & DRM Analyst at Cabify with prior experience at Beat, Marriott International, DiDi, and Uber.
Current Role at Cabify
Mauricio Rivera currently holds the position of CRM & DRM Analyst at Cabify. His tenure at the company began in 2023. In this role, he is responsible for managing customer relationship management (CRM) and direct response marketing (DRM) strategies. His tasks likely include overseeing CRM systems, analyzing customer data, and implementing marketing campaigns aimed at customer retention and acquisition.
Previous Experience at Beat
Mauricio Rivera worked at Beat as a CRM Specialist from 2020 to 2022. During his two-year tenure, he focused on customer relationship management, developing and executing strategies to enhance customer engagement and satisfaction. His role would have involved analyzing customer data and optimizing communication channels to improve the overall customer experience.
Experience at Marriott International
Before joining Beat, Mauricio Rivera was employed at Marriott International as a Sales And Service Associate from 2019 to 2020. Over the course of a year, he provided sales and customer service support, contributing to the company's sales objectives and ensuring high levels of customer satisfaction.
Role at DiDi
In 2018, Mauricio Rivera worked at DiDi for four months. Though the specific details of his role are not provided, his position might have involved customer service or operations given his subsequent career path.
Tenure at Uber
Mauricio Rivera served as an Experto at Uber from 2017 to 2018. For 11 months, he was likely involved in roles that required in-depth knowledge of Uber’s operations, possibly providing support and expertise to enhance the customer experience.
Education at Universidad Nacional Autónoma de México
Mauricio Rivera studied at the Universidad Nacional Autónoma de México, from 2016 to 2019, for a period of three years. His education likely encompassed subjects relevant to his career in CRM and marketing, providing a strong academic foundation for his professional endeavors.