Natalia Guzmán Rojas
About Natalia Guzmán Rojas
Natalia Guzmán Rojas is a Training & Quality TN Analyst at Cabify with extensive experience in CRM and customer service, known for her strategic thinking and strong team collaboration skills.
Title
Natalia Guzmán Rojas is currently a Training & Quality TN Analyst at Cabify.
Current Position at Cabify
Since 2022, Natalia Guzmán Rojas has been working as a Training & Quality TN Analyst at Cabify in Colombia. She has been in charge of overseeing and improving training programs, ensuring the quality of service across the team.
Previous Role at Cabify
Natalia has also served as a Contact Center TN Associate at Cabify from 2018 to 1970 for -581 months in Bogotá D.C., Colombia. In this role, she was responsible for managing contact center operations and ensuring efficient customer interactions.
Experience at Cristovisión and McDonald's
Prior to Cabify, Natalia worked as a Call Center Customer Service Representative at Cristovisión from 2015 to 2018 in Colombia, focusing on customer service and request management. She also gained experience working at McDonald's Corporation as a CREW member in 2010 for 5 months.
Education and Expertise
Natalia studied at Universidad Distrital Francisco José de Caldas, where she pursued courses in Tratamiento de aguas, salud ocupacional, and salud publica. She achieved a degree in Tecnologa en Saneamiento Ambiental, completing her studies between 2007 and 2013.
Skills and Strengths
Natalia possesses extensive experience in CRM and customer service, particularly in database updates and back-office operations. She is known for her strong conflict resolution skills, strategic thinking, and a proactive, creative approach to work. Her excellent interpersonal relationships and sense of belonging within the team further enhance her effectiveness.