Piangella Sanoni Garcia
About Piangella Sanoni Garcia
Piangella Sanoni Garcia is the Rider Growth Manager PE & EC at Cabify, with extensive experience in growth management, customer experience, and distribution analysis.
Current Position at Cabify
Piangella Sanoni Garcia currently serves as the Rider Growth Manager for PE & EC at Cabify. Since 2022, she has been leading efforts to enhance rider acquisition and retention strategies in the Lima, Peru market. Her role involves analyzing growth metrics, identifying opportunities for market expansion, and optimizing user experience.
Previous Roles at Cabify
Before assuming her current role, Piangella worked as the Driver Growth Manager for PE & EC at Cabify from 2018 to 2022. In this position, she focused on driver recruitment and retention strategies, ensuring a steady supply of drivers in the Lima market. Her work involved data analysis, strategic planning, and operational improvements to enhance the driver experience.
Career Experience in Telecommunications and Insurance
Piangella Sanoni Garcia has a diverse professional background, having worked in multiple industries including telecommunications and insurance. At Entel, she served as Coordinadora de Churn from 2017 to 2018 and as Coordinadora de Calidad y Experiencia from 2015 to 2017. Additionally, she worked at DIRECTV as an Analista de Customer Experience from 2014 to 2015, and at Pacífico Seguros as an Asistente de Planeamiento y Proyectos in 2013.
Educational Background
Piangella holds several degrees from the Pontificia Universidad Católica del Perú. She earned a Master's degree in Desarrollo Humano: Enfoque y Politicas from 2018 to 2020, a Diplomado in Diseño y Gestion de Proyectos Sociales from 2017 to 2018, a Diplomado in Estadística Aplicada from 2015 to 2016, and a Bachelor's degree in Ingenieria Industrial from 2008 to 2013. This robust educational background supports her expertise in growth management and social project management.
Expertise in Customer Experience and Distribution Analysis
Throughout her career, Piangella has gained extensive experience in customer experience and distribution analysis. Her roles at Alicorp SAA, DIRECTV, and Entel involved working on initiatives related to customer satisfaction and operational efficiency. Her skill set in these areas is integral to her current responsibilities at Cabify, where she leverages this experience to drive rider and driver growth.