Santiago Pistone
About Santiago Pistone
Santiago Pistone is the Head of Customer Experience & Operations Strategy for Argentina, Mexico, and Uruguay at Cabify, with a background in technology, product development, and operations.
Title
Head Of Customer Experience & Operations Strategy AR / MX / UY
Current Role at Cabify
Santiago Pistone currently holds the position of Head of Customer Experience & Operations Strategy for Argentina (AR), Mexico (MX), and Uruguay (UY) at Cabify. Since 2020, he has been based in Buenos Aires, Argentina, managing and developing strategies to enhance customer satisfaction and optimize operational processes across these regions.
Previous Roles at Cabify
Before his current role, Santiago Pistone served as the Driver Lead & Onboarding Manager at Cabify from 2018 to 2020. In this position, he was responsible for overseeing driver recruitment and onboarding processes, ensuring a smooth experience for new drivers joining the platform.
IBM iX and IBM Experience
Prior to joining Cabify, Santiago Pistone worked at IBM iX in multiple roles. He was a Digital Product Team Leader and a Consultor de Estrategia de Productos Digitales from 2017 to 2018, and previously, from 2015 to 2017, he served solely as a Consultor de Estrategia de Productos Digitales. His early career at IBM began as a Joven Profesional from 2014 to 2015.
Early Career at Cervecería y Maltería Quilmes and Terminales Rio de la Plata S.A.
Santiago Pistone's early professional experience includes a role as an Analista de Ventas at Cervecería y Maltería Quilmes, specifically within the Pepsi business unit, in 2014 for 6 months. He also interned at Terminales Rio de la Plata S.A. from 2012 to 2014, gaining significant commercial experience.
Education and Qualifications
Santiago Pistone holds a Curso de Data Science from Universidad de Buenos Aires, completed in 2020. He participated in a student exchange program at Universitat Politècnica de Catalunya, earning an Ingeniero Industria certification. Additionally, he has a degree in Industrial Engineering from Instituto Tecnológico de Buenos Aires, completed in 2013.