Valentin Cano Calderon
About Valentin Cano Calderon
Valentin Cano Calderon is an Excellence Associate at Cabify, responsible for ensuring protocol adherence and providing customer service during the night shift.
Current Role at Cabify
Valentin Cano Calderon is currently employed as an Excellence Associate at Cabify. He has been working in this role since December 2017. His responsibilities include ensuring the correct application of protocols and response processes during real-time interactions with users on the Cabify platform. Additionally, he focuses on driver and customer line support, incident resolution, and reporting. He also works the night shift to provide customer service.
Past Roles in Customer Service
Valentin has extensive experience in customer service, having worked at several companies before joining Cabify. In 2017, he served as a Supervisor in the Customer Service Department at Grupo R. FRANCO for nine months. From 2016 to 2017, he was a Customer Service Coordinator at Lanalden for one year, and prior to that, he spent six months as an Online Game Support Agent at the same company. Valentin also worked as a Technical Travel Assistant at Allianz Global Assistance for five months in 2015.
Academic Background
Valentin Cano Calderon has a solid academic background. He studied Geografía y Cartografía at Universidad Complutense de Madrid, achieving a degree in Geography and Land Management from 2012 to 2015. He also completed a course in Environmental Management at Academia Método in 2010. Before this, he pursued an initial cycle of Geografía at Universidad Complutense de Madrid from 2008 to 2011 and attended Universidad Complutense de Madrid for a year of Economics in 2003-2004. Additionally, he completed his Bachillerato in Social Sciences at Instituto Enseñanza Secundaria Siberia Extremeña from 2001 to 2003.
Certifications and Additional Training
Valentin Cano Calderon has acquired several certifications to complement his roles in customer service. In 2016, he completed the Capacitación de la solución CTI para Call Centers (Hermes.net V5) from VOCALCOM, a training program focused on Call Center Technology and CTI solutions. This training highlights his dedication to improving his skills and knowledge in the call center and customer service industry.
Early Career and Other Roles
Valentin began his career in various positions before focusing on customer service. He worked at Instituto Nacional de Estadística (INE) in 2015, participating in a practical program for four months. From 2008 to 2014, he was employed at Alta Classics as a cinema clerk. His early career roles provided him with diverse experiences and a solid grounding in different fields before he specialized in customer service.