Amy Katscher
About Amy Katscher
Amy Katscher is a Workforce Management Support Engineer at Calabrio, Inc., where she has worked since 2018. She has extensive experience in workforce management, having held various roles at Citrix, LogMeIn, and UPS over a career spanning more than two decades.
Work at Calabrio
Amy Katscher has been employed at Calabrio, Inc. as a Workforce Management Support Engineer since 2018. In this role, she focuses on providing support and solutions related to workforce management systems. Her expertise contributes to optimizing workforce efficiency and enhancing customer service operations within the organization.
Previous Experience at Citrix
Prior to her current role, Amy worked at Citrix from 2010 to 2017. She held multiple positions, including Senior Coordinator and Customer Care Workforce Management Specialist. During her tenure, she developed skills in workforce management and customer care, contributing to the operational success of the organization.
Background in Workforce Management
Amy has extensive experience in workforce management, having worked at LogMeIn as a Senior Workforce Management Specialist for one year from 2017 to 2018. Her background includes roles at UPS, where she served as a Senior Administrative Office Assistant, Staffing Reports Analyst, Quality Specialist II, and Technical Support Specialist, accumulating a total of over eight years in various capacities.
Education and Expertise
Amy Katscher studied at the University of Illinois at Urbana-Champaign from 1994 to 1998, earning a degree that laid the foundation for her career. She furthered her education at Southern New Hampshire University, obtaining a bachelor's degree from 2014 to 2017. Additionally, she achieved an Associate of Arts degree from Allan Hancock College in 2006.
Career Progression at UPS
Amy's career at UPS spanned from 1998 to 2010, where she held various roles including Technical Support Specialist, Quality Specialist II, Staffing Reports Analyst, and Senior Administrative Office Assistant. This diverse experience provided her with a comprehensive understanding of administrative and operational functions within a large organization.