Chad De Lyser
About Chad De Lyser
Chad De Lyser is a Customer Success Manager at Calabrio, Inc., with a background in customer service and process management at Capital One. He specializes in enhancing customer experiences through technical products and services, and has a strong focus on issue resolution and risk management.
Work at Calabrio
Chad De Lyser currently serves as a Customer Success Manager at Calabrio, Inc., a position he has held since 2023. His role is remote and based in St. Paul, Minnesota. In this capacity, he focuses on delivering technical products and services that enhance customer experiences. His expertise in customer success is complemented by his strong networking and social skills, which contribute to fostering teamwork and productivity within the organization.
Previous Experience at Capital One
Prior to joining Calabrio, Chad De Lyser worked at Capital One for over a decade in various roles. He served as an Agile Delivery Lead from 2022 to 2023, where he operated remotely from Richmond, Virginia. Before that, he held multiple positions including Process Manager in Integrated Workforce Solutions from 2017 to 2022, and Customer Service Specialist from 2011 to 2012. His tenure at Capital One also included roles as Process Coordinator and Workforce Management and Staffing Specialist from 2013 to 2022.
Education and Expertise
Chad De Lyser holds a Bachelor of Science (BS) in Business Administration and Management from Virginia Commonwealth University, where he studied from 2012 to 2015. Additionally, he studied at the Universal Technical Institute-Motorcycle Mechanics Institute Division, achieving certification as a technician specializing in brands such as Harley Davidson, Suzuki, and Kawasaki from 2002 to 2004. His educational background supports his specialization in issue resolution, risk management, and innovation in customer experience.
Skills and Specializations
Chad De Lyser is known for his exceptional networking and social skills, which enhance teamwork and productivity. He specializes in issue resolution and risk management, focusing on improving customer experience. His proven track record includes expediting return on investment and business value through process improvements, demonstrating his capability in delivering effective solutions in customer success.