David Marquis
About David Marquis
David Marquis is an Implementation Engineer at Calabrio, Inc. in Stockholm, Sweden, where he has worked since 2018, specializing in integrations for various contact center platforms.
Work at Calabrio
David Marquis has been employed as an Implementation Engineer at Calabrio, Inc. since 2018. He operates in a hybrid work environment based in Stockholm, Stockholm County, Sweden. His role involves overseeing the implementation of various solutions and ensuring that client needs are met effectively.
Previous Experience in Technology
Before joining Calabrio, David Marquis held several positions in the technology sector. He worked at Microsoft as a Workforce Management Analyst for four months in 2010 and later served in various roles at the company, including Infrastructure Project Manager and Project Manager in Dev Ops. His experience also includes a year as a Senior Implementation Engineer at Verizon Enterprise Solutions and a Nice Call Recording Engineer at Ameriprise Financial Services, Inc.
Education and Expertise
David Marquis studied at The Art Institutes, where he earned an Associate of Applied Science (A.A.S.) degree in Audio Production from 1998 to 2000. His educational background supports his technical expertise in implementation engineering, particularly in creating integrations for various contact center technologies.
Leadership and Implementation Projects
David relocated to Stockholm for 18 months to train and mentor an international team of implementation engineers. He has led significant projects, including a multi-year implementation for the US Government, which involved 15,000 seats and encompassed all phases from analysis to deployment.
Specialization in Contact Center Solutions
David Marquis specializes in creating integrations for various Automatic Call Distributors (ACDs) such as Cisco, Amazon Connect, Avaya, Webex Contact Center, and Genesys. His technical skills and experience in the contact center domain enhance his effectiveness as an Implementation Engineer.