Derrick Hansen
About Derrick Hansen
Derrick Hansen is a Supervisor of Implementation Engineering at Calabrio, Inc., where he has worked since 2018. He has extensive experience in technical support and engineering roles, with a background in customer support and technical solutions.
Work at Calabrio
Derrick Hansen has been with Calabrio, Inc. since 2014, holding multiple roles over the years. He currently serves as Supervisor of Implementation Engineering, a position he has held since 2018. In this role, he oversees engineering projects and ensures successful implementation of solutions. Prior to this, he worked as a Level 3 Customer Support Engineer from 2014 to 2016 and transitioned to a Technical Solutions Architect in 2017. His extensive experience at Calabrio highlights his expertise in technical solutions and customer support.
Education and Expertise
Derrick Hansen studied at ITT Technical Institute, where he earned an Associate of Arts degree from 2009 to 2011. He furthered his education at the same institution, achieving a Bachelor's degree from 2015 to 2016. His educational background provides a solid foundation for his technical roles in engineering and support, contributing to his effectiveness in his current position.
Background in Technical Support
Derrick Hansen has a background in technical support, having worked as a Technical Support Analyst at UnitedHealth Group from 2011 to 2014. He also gained experience as a Help Desk employee at TDX Tech for six months in 2011. This experience has equipped him with the skills necessary to address customer needs and resolve technical issues efficiently.
Previous Work Experience
Before his tenure in technical roles, Derrick Hansen worked as a Wait Assistant at Bella + Canvas from 2007 to 2008. His diverse work history demonstrates a range of skills and adaptability, transitioning from customer service to technical support and engineering roles in the technology sector.