Diana Bermudez
About Diana Bermudez
Diana Bermudez is a Sales Engineer with extensive experience in workforce management and statistical analysis. She has worked at Calabrio, Inc. and Teleopti, and previously held roles at Jeunesse Global and Walt Disney World.
Work at Calabrio
Diana Bermudez has been employed at Calabrio, Inc. as a Sales Engineer since 2019. In this role, she utilizes her expertise in contact center solutions to enhance customer service support. Her responsibilities include collaborating with clients to understand their needs and providing tailored solutions that improve operational efficiency. Bermudez's work contributes to the overall mission of Calabrio in delivering innovative workforce optimization tools.
Experience at Teleopti
Bermudez currently holds two positions at Teleopti in Stockholm, Sweden. She has been a Sales Engineer since 2019 and also serves as a Project Manager and Workforce Management Consultant since 2018. In these roles, she applies her skills in statistical analysis and operations research to implement effective workforce management strategies. Her efforts focus on optimizing processes and enhancing service delivery in various operational settings.
Previous Role at Jeunesse Global
Before her current roles, Diana Bermudez worked as a Senior Analyst at Jeunesse Global from 2016 to 2017 in Lake Mary, Florida. During her tenure, she engaged in data analysis and contributed to strategic initiatives aimed at improving operational performance. This experience provided her with a solid foundation in analytical skills relevant to her subsequent positions.
Background in Workforce Management
Bermudez has a significant background in workforce management, having worked as a Workforce Management Analyst at Walt Disney World from 2011 to 2016. In this capacity, she implemented workforce management techniques that led to substantial labor hour savings in the hospitality industry. Her focus on systems improvement and process structuring has been a consistent theme throughout her career.
Education and Expertise
Diana Bermudez studied Industrial Engineering at the University of South Florida, where she completed her Bachelor's degree in 2010. Prior to that, she attended Universidad Del Norte from 2005 to 2008. Her educational background, combined with her bilingual capabilities, equips her with the necessary skills to excel in roles related to contact center operations and customer service support.