Eugenio Lorenzo Pile
About Eugenio Lorenzo Pile
Eugenio Lorenzo Pile is a Customer Engagement Manager with extensive experience in the customer service industry. He has worked at Convergys for 17 years in various roles, including Team Manager and Technical Trainer, and has held positions at multiple companies in the Philippines.
Current Role at Calabrio
Eugenio Lorenzo Pile serves as a Customer Engagement Manager at Calabrio, Inc. since 2015. He has accumulated nine years of experience in this role, focusing on enhancing customer interactions and engagement strategies. His responsibilities include overseeing customer service operations and ensuring that the team meets performance standards. He operates within the National Capital Region of the Philippines.
Work at Convergys
Eugenio has been with Convergys since 2007, holding multiple roles over the years. He currently works as a Team Manager, a position he has held since 2015. In addition to this role, he also serves as a Technical Trainer for Dell Computers and as a Sales Trainer for Sprint Telesales. His extensive tenure at Convergys spans 17 years, during which he has developed skills in team management and training.
Previous Experience in Recruitment and Sales
Before his current roles, Eugenio worked briefly as an Executive Recruiter at Govig & Associates in 2008. He also has experience in sales coaching, having worked as a Sales Coach for Sprint Sales at eTelecare Global Solutions from 2009 to 2011, and as a Sales Representative at Stream Global Services during the same period. His background includes a focus on sales performance and training.
Educational Background
Eugenio studied at Colegio De San Juan De Letran and Manuel S. Enverga University Foundation, where he earned a Bachelor of Science in Psychology. His studies in Industrial and Organizational Psychology, completed between 2003 and 2007, provided him with a foundation in understanding workplace dynamics and employee development.
Professional Development and Team Management
Eugenio has extensive experience in managing both new hires and tenured agents, focusing on their professional development. He conducts call-coaching training sessions and provides feedback to support professionals on their performance. He works closely with the service delivery manager to address personnel issues and promotes company values through his behavior and advocacy for team members.