Florian G.
About Florian G.
Florian G. is a Product Marketing Manager at Calabrio, Inc., where he has worked since 2022. He has a diverse background in customer success and management roles across various industries, including technology and hospitality.
Work at Calabrio
Florian G. currently serves as a Product Marketing Manager at Calabrio, Inc., a position held since 2022. Prior to this role, Florian worked as a Customer Success Manager at the same company from 2020 to 2022. Both positions were performed remotely, allowing for flexibility in work arrangements. In the Product Marketing Manager role, Florian focuses on the development and execution of marketing strategies to enhance product visibility and customer engagement.
Previous Experience in Customer Service and Management
Florian G. has extensive experience in customer service and management roles. Prior to joining Calabrio, Florian worked at Lyft in various capacities, including Workforce Manager and Senior Team Lead for Customer Experience from 2017 to 2020. Additionally, Florian held multiple positions at Loews Hotels, such as Bilingual Travel Planner, Assistant Manager of Reservations Operations, and Reservations Supervisor, contributing to a strong foundation in customer relations and operational management.
Education and Expertise
Florian G. studied at the American Aviation Academy, focusing on Aeronautics and Aviation. Achievements include obtaining Commercial Pilot certifications, specifically Instrument Rated, Complex Aircraft, and Twin Engine certifications, completed between 2010 and 2012. Florian also possesses expertise in contact center technologies, including Cisco, Twilio Flex, 8X8, and Verint, along with skills in real-time analysis, scheduling, and forecasting methodologies.
Bilingual Communication Skills
Florian G. is recognized as an excellent bilingual communicator, proficient in both French and English. This skill has been particularly beneficial in roles that require interaction with diverse clientele, such as the position of Bilingual Travel Planner at Loews Hotels. The ability to communicate effectively in multiple languages enhances customer service capabilities and fosters better relationships in multicultural environments.
Vendor and Performance Management
Florian G. has a strong background in vendor management and performance management. This experience is critical in ensuring that service delivery meets organizational standards and customer expectations. The skills developed in these areas contribute to effective oversight of operational processes and the ability to drive improvements in service quality.