Gary James
About Gary James
Gary James is a Technical Implementation Engineer with over 30 years of experience in IT and communications technologies. He has worked at Calabrio, Inc. since 2019 and previously held positions at Verint-Systems and Sabio, specializing in Contact Centre Workforce Optimization applications.
Work at Calabrio
Gary James has been employed at Calabrio, Inc. as a Technical Implementation Engineer since 2019. In this role, he is responsible for the planning, installation, and support of various systems related to contact center operations. His expertise includes Call Recording, Quality Management, Speech Analytics, and Workforce Management (WFM). His work contributes to enhancing the efficiency and effectiveness of contact center solutions.
Previous Experience at Verint-Systems
Prior to his current role, Gary worked at Verint-Systems as a System Engineer from 2017 to 2019. During his two years at Verint, he focused on implementing and supporting systems that optimize contact center performance. His experience in this position further developed his technical skills in the field of contact center technologies.
Career Background in Workforce Optimization
Gary has over 15 years of experience specializing in Contact Centre Workforce Optimization (WFO) applications. His extensive background includes working with various technologies and systems that enhance workforce efficiency within contact centers. This specialization has been a significant aspect of his career, contributing to his understanding of industry needs and solutions.
Education and Qualifications
Gary James studied at The Raines Foundation Grammar, where he achieved qualifications in Physics, Chemistry, and Biology. He furthered his education at North London Day College, studying telecommunications and obtaining an ONC/HNC from 1976 to 1979. This educational background laid the foundation for his career in IT and communications technologies.
Extensive Career in IT and Communications
With a career spanning over 30 years in IT and communications technologies, Gary has experience with both ancient and modern telephone exchange systems, data transmission, mobile phone systems, and fibre optic submarine transmission. His diverse skill set reflects a deep understanding of the evolution of communication technologies and their applications.