George Molnar
About George Molnar
George Molnar is a Business Intelligence Specialist with extensive experience in technical support and customer engagement. He has worked for several companies, including Eastman Kodak Company and Calabrio, Inc., and holds degrees in Performing Arts and Network Systems and Security.
Work at Calabrio
George Molnar has been employed at Calabrio, Inc. as a Business Intelligence Specialist since 2017. In this role, he engages with enterprise customers and account managers to facilitate successful software deployments. His responsibilities include meeting with stakeholders to resolve outstanding issues, identifying product improvements, and planning scheduled maintenance. He also documents resolutions to ensure clarity and continuity in operations.
Previous Experience
Before joining Calabrio, George Molnar held several positions in the technology sector. He worked at ThoughtExchange as an Escalations Manager from 2015 to 2017, and prior to that, he was a Technical Support Engineer II at Absolute Software from 2012 to 2015. His career began at Eastman Kodak Company, where he served as a Senior Technical Support Engineer from 2000 to 2008. These roles contributed to his expertise in managing product escalations and providing technical support.
Education and Expertise
George Molnar holds a Bachelor of Performing Arts from Capilano University, where he studied Drama/Theatre Arts and Stagecraft. He also earned a Diploma in Network Systems and Security Professional from The University of British Columbia. Additionally, he completed a Diploma in BC Provincial Instructor at Vancouver Community College. His educational background supports his technical expertise and ability to engage with enterprise customers effectively.
Skills and Responsibilities
In his current role, George Molnar demonstrates a proven ability to prioritize and execute complex decisions for high-visibility enterprise customers. He interprets complex change requirements into actionable project plans and partners with various teams to manage emerging incidents. His responsibilities also include managing product escalations, ensuring service level agreements (SLAs) are met, and continuously assessing the effectiveness of tools, metrics, and processes.