Graeme Gabriel
About Graeme Gabriel
Graeme Gabriel is a Sales Engineer at Calabrio, Inc., where he has worked since 2021. He has extensive experience in workforce management and contact center operations, having held various roles in companies such as InVision Group, Verint, and QPC over a career spanning several decades.
Work at Calabrio
Graeme Gabriel has been employed at Calabrio, Inc. as a Sales Engineer since 2021. In this role, he utilizes his extensive experience in workforce management and contact center operations to support clients in optimizing their systems and processes. His responsibilities include engaging with customers to understand their needs and providing tailored solutions that enhance operational efficiency.
Previous Experience at InVision Group
Before joining Calabrio, Graeme Gabriel worked at InVision Group as a Customer Success Manager from 2020 to 2021. His tenure lasted for eight months and involved ensuring customer satisfaction and successful implementation of solutions. He also held the position of Sales Manager at InVision Group during the same period, where he focused on driving sales and fostering client relationships.
Background in Workforce Management
Graeme Gabriel has a comprehensive background in workforce management, having worked in various roles since 1999. He served as a Strategic WFO Consultant at Verint from 2014 to 2019 and at Vluent Workforce Management from 2019 to 2020. His experience includes consulting on workforce optimization and training for contact centers, which has contributed to his expertise in the field.
Education and Expertise
Graeme Gabriel possesses specialized knowledge in workforce management software implementation, consultancy, process re-engineering, and contact center training. His career spans over three decades, providing him with a unique perspective on contact centers, from agent-level operations to strategic consultancy at senior management levels.
Authorship and Thought Leadership
In addition to his professional roles, Graeme Gabriel authored a blog titled 'Free love on the digital freeway' on Fresh Business Thinking. This platform allowed him to share insights and perspectives on industry trends and developments, contributing to the discourse around workforce management and contact center operations.