Hassan Farid
About Hassan Farid
Hassan Farid is a Customer Success Manager for the MENA region at Calabrio, Inc., with over a decade of experience in operations performance and quality assurance. He has held various roles in customer support and training across multiple companies, including Convergys and Careem, and has a strong educational background in aviation and sales.
Work at Calabrio
Hassan Farid currently holds the position of Customer Success Manager for the MENA region at Calabrio, Inc. He has been with the company since 2020, contributing to customer success initiatives in Dubai, United Arab Emirates. In this role, he focuses on enhancing customer experiences and ensuring the effective use of Calabrio's solutions.
Previous Experience at Careem
Before joining Calabrio, Hassan Farid worked at Careem in various roles. He served as a Care Experience Manager for Careem NOW for five months in 2020. Prior to that, he was the Senior Training and Quality Manager for Careem NOW from 2018 to 2020, and the Regional Quality Manager from 2017 to 2018. His roles involved overseeing quality assurance and training efforts to improve service delivery.
Experience at Convergys
Hassan Farid has extensive experience at Convergys, where he worked from 2010 to 2017. He began as a Customer Support Supervisor and progressed to Training and Quality Site Manager, and later served as Quality Team Manager. His tenure at Convergys spanned over seven years, during which he focused on quality assurance and training service delivery in Egypt.
Educational Background
Hassan Farid studied at the Civil Aviation Academy, where he earned a Bachelor's of Science from 2001 to 2006. Additionally, he obtained a Certificate of Achievement in Sales and Marketing from The American University in Cairo in 2010. His educational background supports his expertise in customer support and management.
Skills and Expertise
Hassan Farid possesses a strong skill set in technical support and customer support. He has over a decade of experience in managing operations performance excellence and continuous improvement. His expertise includes managing quality assurance and training service delivery, as well as project management.