Henrik Zacco
About Henrik Zacco
Henrik Zacco is the Director of Support Services International at Calabrio, Inc., where he has worked since 2022. He has over 15 years of experience in sales and support roles, primarily in the telecom and contact center industries.
Work at Calabrio
Henrik Zacco currently serves as the Director of Support Services International at Calabrio, Inc., a position he has held since 2022. In this role, he leads the Operations team, Support Engineering team, and Customer Success Management team on an international scale, excluding North America. Prior to this, he worked as Sr Manager of Support Services International from 2019 to 2021 and as Sr Manager of Customer Success Management from 2021 to 2022, both at Calabrio in Stockholm, Sweden.
Professional Background
Henrik Zacco has over 15 years of experience in various sales and management roles. He began his career in the insurance sector, working as an Insurance Sales representative at If P&C Insurance in 2005. He then transitioned to roles at Teleopti, where he held positions including Channel Manager, Service Desk Manager, and Sales Manager for Norway, Eastern Europe, and Benelux. His experience also includes a managerial role at Gooh AB as Store Manager.
Education and Expertise
Henrik Zacco studied Business/IT at Nackademin from 2000 to 2002 and also attended Stockholm University, where he focused on Economics and Statistics from 2002 to 2003. His educational background supports his expertise in telecom expense management solutions and operational performance improvements within the contact center industry.
Achievements in Sales and Management
Throughout his career, Henrik Zacco has focused on building strong relationships with partners and customers. His roles have involved significant responsibilities in sales and support services, contributing to the operational success of the organizations he has worked for. His leadership in various teams has been instrumental in enhancing customer success and service delivery.