Jaime Johnson
About Jaime Johnson
Jaime Johnson is a Senior QM Implementation Engineer with extensive experience in contact center management and implementation, currently working at Calabrio, Inc. and Arrow Systems Integration in Orlando, Florida.
Work at Calabrio
Jaime Johnson has been employed at Calabrio, Inc. as a Senior QM Implementation Engineer since 2019. In this role, he focuses on quality management implementations, contributing to the development and optimization of contact center solutions. His experience in the field enhances the effectiveness of Calabrio's offerings in the market.
Current Roles at Arrow Systems Integration
Jaime Johnson serves as the Avaya Contact Center Practice Manager at Arrow Systems Integration, a position he has held since 2016. He also works as a Senior Contact Center Specialist at ArrowSi, where he has been since 2014. His dual roles at Arrow reflect his extensive expertise in contact center technologies and management.
Previous Experience at ArrowS3 and GOAA
Prior to his current roles, Jaime Johnson worked at ArrowS3 as a Contact Center Specialist from 2006 to 2013. He also served as an IP Telephony Systems Administrator at GOAA for a period of nine months in 2013 to 2014. These positions provided him with foundational experience in contact center operations and telephony systems.
Education and Expertise
Jaime Johnson earned a Bachelor's degree in Management Information Systems from the University of Central Florida, completing his studies from 2000 to 2004. This educational background supports his technical and managerial skills in the contact center industry.