Jeff Crampton
About Jeff Crampton
Jeff Crampton is a Support Manager at Calabrio, Inc., with over 15 years of experience in Contact Center and Networking design. He has held various technical support roles at companies such as Calabrio, Spanlink, Black Box Network Services, and Macalester College.
Current Role at Calabrio
Jeff Crampton currently serves as Support Manager - Platfom at Calabrio, Inc. in Minneapolis, Minnesota. He has held this position since 2020, contributing to the company's support operations. His role involves overseeing support services and ensuring customer satisfaction through effective management of technical issues.
Previous Experience at Calabrio, Inc.
Prior to his current role, Jeff worked at Calabrio, Inc. as Support Escalation Manager from 2015 to 2020. During this five-year tenure, he focused on resolving complex customer issues and enhancing support processes. His experience at Calabrio has provided him with in-depth knowledge of the company's products and customer needs.
Technical Expertise and Specializations
Jeff Crampton specializes in a wide range of technologies relevant to contact centers and networking. His expertise includes Cisco CIPT, Cisco UCS, UCCE, UCCX, CUCM, Unity Voicemail, and various Calabrio products such as QM/WFM. He also has experience with Meridian PBX, Symposium Call Center Server, and SIP CC. This diverse skill set supports his ability to address technical challenges in his roles.
Career Background in Technical Support
Jeff has over 15 years of experience in developing and implementing contact center and networking solutions. His career includes roles at Spanlink as a Tier II Technical Account Manager from 2010 to 2013, and at Black Box Network Services as a Senior Technical Support Engineer from 2004 to 2010. Additionally, he managed network hardware at Macalester College for a decade from 1988 to 1998.
Education and Training
Jeff studied at the US Navy A School, where he focused on Advanced Electronics. He completed this program from 1976 to 1977, gaining foundational knowledge that has supported his technical career. This education has contributed to his ability to manage complex technical systems effectively.