Jesse Ray
About Jesse Ray
Jesse Ray serves as the Product Knowledge Manager at Calabrio, Inc., a position he has held since 2021. With a background in technology and service management, he has previously worked at Renodis and IBM, among other companies.
Work at Calabrio
Jesse Ray has been employed at Calabrio, Inc. as a Product Knowledge Manager since 2021. In this role, he is responsible for managing product knowledge and ensuring that information is effectively communicated across teams. His tenure at Calabrio has lasted for three years, contributing to the company's focus on enhancing customer experience through effective product understanding.
Previous Experience at Renodis
Before joining Calabrio, Jesse Ray worked at Renodis - Telecom and Mobility Management. He served as Senior Manager - Technology and Service Desk from 2019 to 2021, where he oversaw technology operations and service desk functions for two years. Prior to that, he held the position of Senior Business Operations Manager from 2015 to 2019, managing business operations for four years in Saint Paul, MN.
Experience at IBM
Jesse Ray worked at IBM as a Training Manager for the Thomson Reuters Global Service Desk from 2011 to 2015. During his four-year tenure in Eagan, MN, he was responsible for developing and implementing training programs to enhance the skills of service desk personnel, ensuring effective support for Thomson Reuters clients.
Education and Expertise
Jesse Ray earned a Bachelor of Arts degree in Theatre from Gustavus Adolphus College, where he studied from 2001 to 2005. His educational background has provided him with a unique perspective and skill set that he applies in his professional roles, particularly in training and communication.
Career at Thomson Reuters
Prior to his time at IBM, Jesse Ray worked at Thomson Reuters as a Customer Technical Support Training Consultant from 2008 to 2011. In this role, he focused on training support staff to ensure they were equipped to assist customers effectively, contributing to the overall service quality at Thomson Reuters.