Joe Kelly
About Joe Kelly
Joe Kelly is a Technical Implementation Engineer at Calabrio, Inc., where he has worked since 2016. He has extensive experience in workforce optimization solutions and has held various roles in implementation and support across multiple companies.
Work at Calabrio
Joe Kelly has been employed at Calabrio, Inc. as a Technical Implementation Engineer since 2016. In this role, he specializes in deploying Calabrio's quality management solutions within the workforce optimization (WFO) suite. He consults on and validates network solution designs, ensuring that implementations meet the necessary technical specifications. Joe coordinates with project managers, engineers, and support specialists to facilitate smooth implementation and support transitions. His work is crucial in enhancing the efficiency of Calabrio's solutions for clients in the Greater Minneapolis-St. Paul Area.
Previous Experience
Before joining Calabrio, Joe Kelly held several positions at ImageTrend. He worked as an Implementation Coordinator from 2014 to 2015, and prior to that, he served as an Account Coordinator for seven months in 2013. His experience at ImageTrend also includes a role as an Application Support Specialist in 2011. Additionally, he worked as an Implementation Consultant at Axxis from 2015 to 2016. Joe's varied roles have provided him with a broad understanding of implementation processes and client support.
Education and Expertise
Joe Kelly earned a Bachelor of Science degree in Management in Information Systems from the University of Wisconsin-River Falls, where he studied from 2007 to 2011. His educational background has equipped him with the knowledge necessary for his technical roles. Joe has developed expertise in both on-premise and cloud Software as a Service (SaaS) solutions, particularly in the context of workforce optimization.
Early Career and Roles
Joe's early career included various positions at the University of Wisconsin-River Falls' Division of Technology Services. He worked as a Weekly DJ from 2008 to 2010, and held roles as an Entry Technician and Team Leader during his time there. His responsibilities included coordinating student teams and managing technology services, which helped him build foundational skills in team leadership and technical support. He also gained retail experience as a Sales Associate at OfficeMax from 2006 to 2007.