John Gessinger
About John Gessinger
John Gessinger serves as the Senior Professional Services Coordinator at Calabrio, Inc., where he has worked since 2014. With a diverse background in customer service and technical consulting, he has accumulated extensive experience in documentation and cross-functional collaboration.
Work at Calabrio
John Gessinger has been employed at Calabrio, Inc. since 2014, serving as the Senior Professional Services Coordinator. In this role, he prepares documentation necessary from the discovery through the sale processes for professional services engagements. He engages in the creation and editing of Statements of Work documentation for both primary and add-on work for new and existing customers. Gessinger coordinates review meetings between Sales Engineering and Solution Architects as part of the Statement of Work and Design review process. He also mentors new engineers and project managers during their onboarding process, fostering a collaborative environment across various departments.
Previous Work Experience
Prior to his current position, John Gessinger held several roles in different organizations. He worked at Citi as a Customer Service Team Lead from 2000 to 2003. Following this, he served as a Software Support Specialist at Convey from 1997 to 1999. He then transitioned to Apex Systems as a Technical Consultant from 2010 to 2013. Gessinger also worked as an Inside Sales Manager at Paisley Consulting from 2003 to 2006, and as an Annuity Specialist at Allianz Life from 2007 to 2010. His diverse experience contributes to his expertise in professional services coordination.
Education and Expertise
John Gessinger studied at the Minnesota School of Business, where he focused on Information Technology and earned an Associate of Arts degree from 2009 to 2012. His educational background provides a solid foundation for his work in professional services and technical consulting. Gessinger's expertise is further enhanced by his extensive experience in customer support and service coordination, making him a valuable asset in his current role at Calabrio.
Collaboration and Teamwork
In his role at Calabrio, John Gessinger works cross-functionally and collaboratively with various teams, including Support, Sales, Product Management, and Marketing. This collaboration is essential for ensuring that professional services engagements are executed effectively and meet customer needs. His ability to coordinate between different departments enhances the overall efficiency of the service delivery process.