Jonathan Paul Jones
About Jonathan Paul Jones
Jonathan Paul Jones is a Customer Technical Support Engineer at Calabrio, Inc., with extensive experience in technical support roles at Centurylink. He holds a Bachelor of Science in International Business from Metropolitan State University and has worked in various capacities within the technical support field for over two decades.
Work at Calabrio
Jonathan Paul Jones has been employed at Calabrio, Inc. as a Customer Technical Support Engineer since 2019. He works in Minneapolis, Minnesota, and has accumulated five years of experience in this role. His responsibilities include providing technical support to customers and ensuring their satisfaction with Calabrio's products and services.
Previous Experience at CenturyLink
Prior to his current role, Jonathan Jones worked at CenturyLink for a total of approximately 11 years in various capacities. He began as a Technical Support Representative, progressing through Tier I and Tier II support roles from 2000 to 2003. He then served as a Tier II Support Representative for eight months in 2003 to 2004, followed by a year as a Quality Assurance Analyst I from 2004 to 2005. He continued as an Application Support Analyst from 2005 to 2012 and later became the Application Support Team Manager, a position he held from 2012 to 2018.
Education and Expertise
Jonathan Jones has a Bachelor of Science degree in International Business from Metropolitan State University. He also studied at the School of Environmental Studies and Krs Computer Business School. His educational background supports his expertise in technical support and application management, which he has developed throughout his career.
Background
Jonathan Jones has a strong background in technical support and application management. He has worked in Monroe, Louisiana, for most of his career at CenturyLink before moving to Minneapolis, Minnesota, for his current position at Calabrio. His extensive experience in customer support roles has equipped him with the skills necessary to address complex technical issues.