Joshua Block
About Joshua Block
Joshua Block is a Senior Enterprise Account Executive at Calabrio, Inc., with over 30 years of experience in the Contact Center, Telecommunications, Security, and Information Technology industries. He has held various leadership roles in sales and business development across multiple companies, focusing on enhancing customer and employee experiences.
Work at Calabrio
Joshua Block serves as a Senior Enterprise Account Executive at Calabrio, Inc. since 2023. In this role, he focuses on enhancing customer and employee experiences, which contributes to improved Net Promoter Scores (NPS) and increased agent retention. His expertise in sales and technical knowledge supports organizations in achieving their goals efficiently.
Previous Experience
Before joining Calabrio, Joshua Block held several positions in various companies. He worked at IntelePeer as a Senior Strategic Account Executive from 2022 to 2023. Prior to that, he was the Director of Channel Sales at Fortified Health Security from 2020 to 2021. His experience also includes roles at 8x8, Vonage, Safend, UltraLevel Inc., Elitecore Technologies, Fortinet, and eIQnetworks, spanning over 30 years in the Contact Center, Telecommunications, Security, and Information Technology industries.
Education and Expertise
Joshua Block studied at Franklin Pierce University and the University of Massachusetts Amherst. His educational background complements his extensive professional experience, equipping him with a dynamic skill set that includes both sales and technical expertise. He specializes in developing solutions that provide rapid time-to-value and faster return on investment (ROI) for organizations.
Skills and Focus Areas
Joshua Block possesses a strategic and tactical communication ability that helps address the needs of enterprise organizations. His focus is on enabling organizations to improve customer and employee experiences, leading to higher NPS scores and increased agent retention. His extensive experience in various sectors allows him to develop tailored solutions that meet specific organizational needs.