Ken Thompson
About Ken Thompson
Ken Thompson serves as the Vice President of Engineering at Calabrio, Inc., where he leads the development of contact center quality management solutions. With a diverse background in engineering and architecture, he has held various roles in notable companies and is dedicated to fostering innovation and collaboration within his team.
Work at Calabrio
Ken Thompson serves as the Vice President of Engineering at Calabrio, Inc., a position he has held since 2023. In this role, he leads the development of Calabrio's Contact Center Quality Management offerings, which encompass audio and screen recording, CCaaS integration, workforce management, and analytics. He collaborates closely with senior leadership, product management, sales, and customer success teams to ensure that Calabrio's vision and roadmap align with market needs and expectations. Thompson is also responsible for empowering and mentoring a diverse group of engineers and architects to innovate on Calabrio's cloud-native SaaS platform.
Previous Experience
Prior to his current role at Calabrio, Ken Thompson held various positions in the technology sector. He worked as a Senior Solutions Architect at Amazon Web Services (AWS) from 2020 to 2021. Before that, he was a Consultant in Cloud Architecture at PK for a brief period in 2020. Thompson also co-owned Digital Marauders, serving as Chief Architect from 2009 to 2016. His experience includes working as a Web Programmer at the University of Minnesota from 2011 to 2015 and as an IT Consultant at Qualcomm from 2010 to 2011.
Education and Expertise
Ken Thompson studied at the University of Minnesota, where he achieved a degree in Multi-/Interdisciplinary Studies. His educational background supports his extensive expertise in engineering and technology, particularly in cloud architecture and software development. His academic experience complements his professional roles, enabling him to lead engineering teams effectively and contribute to innovative solutions in the tech industry.
Leadership and Mentorship
In his role at Calabrio, Ken Thompson emphasizes building a culture of excellence, agility, and customer focus. He is dedicated to mentoring and empowering engineers and architects, fostering an environment that encourages innovation and iteration on the company's cloud-native SaaS platform. His leadership approach aligns with Calabrio's commitment to growth and success in the competitive technology landscape.
Entrepreneurial Ventures
Ken Thompson has a history of entrepreneurial involvement, notably as a Technical Co-Founder at Civic Eagle from 2014 to 2018. This role allowed him to apply his technical skills in a startup environment, contributing to the development of innovative solutions. His experience in founding and managing a technology-focused company adds to his diverse professional background.