Lee Holmes
About Lee Holmes
Lee Holmes serves as the Senior Director of Support Services at Calabrio, Inc., where he has worked since 2018. He has extensive experience in support operations, previously holding senior roles at Thomson Reuters and Deluxe Corporation.
Work at Calabrio
Lee Holmes currently serves as the Senior Director of Support Services at Calabrio, Inc., a position he has held since 2018. In this role, he is responsible for defining and implementing support strategies that ensure timely and effective support for customers. He leads a global team of Technical Support Engineers who provide 24/7 support for Calabrio Software. Holmes focuses on assuring full customer and partner satisfaction with the services offered by Calabrio, while also creating a positive and engaging work environment for his team.
Previous Experience at Thomson Reuters
Before joining Calabrio, Lee Holmes worked at Thomson Reuters in various roles. He served as Senior Director of Operations from 2012 to 2016, and prior to that, he was the Senior Director of Customer Operations from 2011 to 2012. His tenure at Thomson Reuters also included the role of Director of Business Services from 2008 to 2011 and Manager of Customer Experience Operations from 2007 to 2008. His experience at Thomson Reuters spanned nearly a decade, primarily based in Eagan, MN.
Experience at Deluxe Corporation
Lee Holmes has a background in operations and management from his time at Deluxe Corporation. He worked as Operations Manager from 1996 to 2002, followed by roles as Process Manager from 2002 to 2004 and Resource Planning Operations Manager from 2006 to 2007. Additionally, he served as a Sales Strategist from 2004 to 2006. His experience at Deluxe Corporation contributed to his operational expertise and strategic planning skills.
Education and Expertise
Lee Holmes studied Business Administration at the University of Colorado Colorado Springs, where he earned a Bachelor of Science degree. He also attended Colorado College. His educational background supports his extensive experience in management and operations within the customer support services sector.