Magnus Karlsson
About Magnus Karlsson
Magnus Karlsson is an experienced Incident Manager and Senior Technical Advisor, currently working at Calabrio, Inc. and Teleopti in Stockholm, Sweden, with a career spanning over two decades in the computer software industry.
Work at Calabrio
Magnus Karlsson has been employed at Calabrio, Inc. since 2019, where he holds the position of Incident Manager. In this role, he is responsible for managing incidents and ensuring that service disruptions are resolved efficiently. Additionally, he serves as a Senior Technical Advisor at Calabrio, where he provides technical guidance and support. His tenure at Calabrio spans over five years, during which he has contributed to the company's operations in Stockholm, Sweden.
Work at Teleopti
Magnus Karlsson has a long history with Teleopti, where he has held multiple roles since 1998. He started as a System Developer and progressed to Head of Customer Support from 2004 to 2009. After serving as Technical Consultant Manager/IT Manager from 2013 to 2014, he returned to the company as Technical Consultant Manager from 2009 to 2015. Currently, he works as an Incident Manager and Senior Technical Advisor, with a total of nine years in his current role.
Education and Expertise
Magnus Karlsson studied at Umeå universitet, where he earned a Bachelor of Science in Informatics, focusing on IT and Systems Analysis from 1995 to 1998. He also completed his secondary education at Centrala gymnasiet in Umeå, achieving a degree in Economics from 1988 to 1991. His educational background supports his extensive experience in the computer software industry, particularly in team building and workforce management.
Technical Skills and Knowledge
Magnus Karlsson possesses strong technical skills in the .Net Framework and SQL Server, which he has developed through various roles in the software industry. He has hands-on knowledge of the Azure platform, enhancing his capabilities in cloud computing. His expertise includes pre-sales and development skills, which are essential for his current advisory roles.
Background
Magnus Karlsson has built a career in the computer software industry, focusing on roles that require both technical and managerial skills. His experience spans over two decades, with significant contributions to Teleopti and Calabrio. His professional journey reflects a commitment to workforce management and technical excellence.