Mallory Partain
About Mallory Partain
Mallory Partain serves as a Support Escalation Manager at Calabrio, Inc., where she has worked since 2021. She has extensive experience in customer support and technical roles, having previously held positions at Calabrio and GetWireless.
Work at Calabrio
Mallory Partain has been employed at Calabrio, Inc. since 2017. She started as a Customer Support Engineer and worked in that role until 2019. Following this position, she advanced to Customer Support Engineer Level II, where she served for five years until 2021. Currently, she holds the title of Support Escalation Manager, a role she has maintained for three years. Her work is based in the Greater Minneapolis-St. Paul Area.
Education and Expertise
Mallory Partain has a diverse educational background. She studied at Century College, where she earned an Associate in Applied Science in Information Technology from 2008 to 2010. She then attended the University of Wisconsin-Stout, achieving a Bachelor of Science in Information and Communication Technologies from 2013 to 2016. Additionally, she studied Journalism at St. Cloud State University from 2005 to 2007. This combination of studies equips her with a strong foundation in both technical and communication skills.
Background
Before joining Calabrio, Mallory Partain worked at GetWireless as a Technical Support Specialist for seven years, from 2010 to 2017. This role provided her with extensive experience in technical support, contributing to her skills in customer service and technical troubleshooting. Her career path reflects a consistent focus on customer support and technical roles within the technology sector.